TERMS AND CONDITIONS

TERMS AND CONDITIONS

As a customer of Ruff and by using this Website you acknowledge that you have read and agree to these Terms and Conditions.

We reserve the right to change the contents of this website, including these Terms and Conditions at any time without notice by posting such changes on the website. We would advise all users of this website to familiarise themselves with the Terms and Conditions regularly to ensure that they are aware of any changes. Use of the website after a change has been posted will signify the users acceptance of the modified Terms and Conditions.

Purchasing from our website

The following Terms and Conditions apply to how we supply any item displayed for sale on our website which you purchase through our website. Nothing in these Terms and Conditions affects your statutory rights.

By purchasing a product and/or using our website, you indicate that you accept the terms and that you agree to abide by them. If you do not agree to the terms, please refrain from purchasing any products or using our website.

Our acceptance of an order takes place when we dispatch the order to the customer. When we dispatch the order the purchase contract will be made even if your payment has been processed immediately unless we have notified you that we do not accept your order or you have cancelled your order for any reason.

We may refuse to accept an order:

(a) Where goods are not available
(b) Where we cannot obtain authorisation for your payment
(c) If there has been a pricing or product description error
(d) If you do not meet any eligibility criteria set out in our terms and conditions
(e) If your order for personalised products contains content, which is deemed inappropriate for an order, i.e. threatening or abusive.
(g) If we believe your order is for commercial or other non-domestic concerns.

We reserve the right to cancel any order that we deem offensive. We reserve the right to cancel your order at any time and issue a full refund.

We store the contract's content and will send you the details of your order as well as our general terms via e-mail. The details about your recent orders can be found in your order history.

Delivery

We will deliver the products ordered by you to the address which you give for delivery when you make your order. If any of the details you have given us in your delivery address are incorrect, we are not liable for any items, which have not been received. If you require us to send out your item to a different address after it has been returned, then there may be a charge for posting it out again.

You may specify a delivery address, which is different from your billing address, if, for example, you would like us to deliver the products directly to the recipient.

With our Standard Delivery we aim to deliver all mainland UK standard orders within 7 working days. However, during busy periods we cannot guarantee standard delivery orders to arrive within the 7 working days. We would advise that if you require your order by a certain date to contact us to discuss the feasibility of meeting the date. Customerservice@ruffandco.co.uk

Whilst we make every effort to deliver orders on the day we specify, we cannot guarantee delivery on that day or accept liability for deliveries made outside this timescale.

If you do not receive products ordered by you within 5 days of the date on your dispatch email, we shall have no liability to you unless you notify us by email at customerservice@ruffandco.co.uk of the problem.

We reserve the right to wait up to 10 working days from the date of despatch before replacing an undelivered item. 

Discount Codes, Promotions & Sale

Discount codes must be applied when you reach the shopping bag.

Codes can only be applied to full price items and cannot be used in conjunction with any other offers, unless stated otherwise.

Discounts do not apply to delivery charges or gift box costs unless stated otherwise.

Discount codes are not applicable on Gift Cards unless stated otherwise.

Always check the end date for discount codes, as they will not be valid after this time.

Discounts cannot be exchanged for cash and are non-transferable.

Ruff reserves the right to (i) cancel discount codes at any time; (ii) refuse to allow any individual to participate in offers, and (iii) amend these terms and conditions. 

If a discount was applied to your original order, the amount refunded will be adjusted to allow for the revised order value and appropriate discount level.

Privacy Policy

You can review all the details of our privacy policy here.

Returns Policy

You can find our returns policy here.

Order Cancellations

Most of our items are personalised specifically for you and therefore an order can only be cancelled if you have contacted us within 30 mins of placing your order customerservice@ruffandco.co.uk For our plain items you have the legal right to cancel your order within 7 days of receiving the order. This does not apply to any goods, which have been opened or used.

Where orders have already been dispatched to you, the order must be returned to us in accordance with our 'Returns policy’

Please note: In order to provide a fast service some products are immediately sent for production. Please check your order confirmation email carefully as we cannot refund products, which have been misspelt.

This does not affect your statutory rights.

Refunds Policy

Our refunds policy can be found here.

Price and Payment

The price of any products will be as quoted on our website in British pounds, except in cases of obvious error. These prices exclude delivery costs which will be added to the total amount of your order at checkout.

Prices are liable to change at any time, but changes will not affect orders in which we have already sent a dispatched confirmation.

Despite our best efforts, occasionally there may be information on our website that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, and availability. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update information, refuse to accept orders if any information on the website is inaccurate at any time without prior notice. We are under no obligation to provide the product to you at an incorrect (lower) price, even after we have sent you a dispatch confirmation if the pricing error is obvious and unmistakable and could have reasonably been identified by you as a mispricing.

Payment will be accepted with Visa, MasterCard, and PayPal. In order to process your order, we will need to share your payment details with third-party service providers. This will be done in accordance with our privacy policy. By providing us with this information, you specifically authorise us to do this. When making a payment through Ruff LTD we keep no record of any credit card details whatsoever and as soon as your payment goes through, the details are dismissed from our website.

Events outside our control

We will not be liable or responsible for any failure to perform or delay in performance any of our obligations that is caused by events outside our reasonable control (force majeure event).Our performance is deemed to be suspended for the period that the force majeure event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the force majeure event to a close or to find a solution by which our obligations be performed despite the force majeure event.

Accessing our site

If you choose, or you are provided with, a user identification code, password, or any other piece of information as part of our security procedures, you must treat such information as confidential, and you must not disclose it to any third party. We may deny access to the website, at any time, if in our opinion you have failed to comply with any of the provisions of these terms or acted inconsistently with the spirit of these terms. You are also responsible for ensuring that all persons who access our website through your internet connection are aware of these terms and that they comply with them.

Access to the website is always subject to these terms of use and your use of the website constitutes your acceptance of these terms of use. These terms of use can be updated at any time and it is your responsibility to check this page from time to time to ensure you agree with any amendments.

Service Access

While we endeavour to ensure that this Website is normally available 24 hours a day, we will not be liable if for any reason this Website is unavailable at any time or for any period.

Access to this Website may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons beyond our control.

Visitor Material and Conduct

You are prohibited from posting or transmitting to or from this Website any material:

(a) - that is threatening, defamatory, obscene, indecent, seditious, offensive, abusive, liable to incite racial hatred, discriminatory, menacing, scandalous, inflammatory, blasphemous, in breach of confidence, in breach of privacy or which may cause annoyance or inconvenience
(b) - for which you have not obtained all necessary licences and/or approvals
(c) - which constitutes or encourages conduct that would be considered a criminal offence, give rise to civil liability, or otherwise be contrary to the law of or infringe the rights of any third party, in the UK or any other country in the world or

You may not misuse the Website (including, without limitation, by hacking).

We will fully co-operate with any law enforcement authorities or court order requesting or directing us to disclose the identity or locate anyone posting any material in breach of the clauses of above.

Registration

To register with Ruff, simply go to ‘create your account’ on our home page.

Each registration is for a single user only. We do not permit you to share your username and password with any other person nor with multiple users on a network.

Responsibility for the security of any passwords issued lies with you and if you know or suspect that someone else knows your password, you should contact us immediately.

We may suspend or cancel your registration immediately at our reasonable discretion or if you breach any of your obligations under these terms and conditions.

Liability

The total liability for any claim, howsoever arising, shall not exceed the price of the goods supplied by Ruff LTD

Social Media 

Please be vigilant in regards to the possibility of fraudulent activity from social media accounts and users attempting to impersonate Ruff LTD.
Please note that: 
      - We will only ever contact you from our account, which there is only one of
      - We will never ask you to send bank details over a direct message on social media if you win a competition.

Copyright 

All content included in our website, is the property of Ruff LTD and is protected by UK and International Copyright Laws. Any other use, including the copying, reproduction, modification or distribution of the content of Ruff LTD is strictly prohibited. All rights reserved. 

 Disclaimer 

This website is owned by Ruff Limited whose Registered Address is M.J.Goldman, Hollinwood Business Centre, Albert Street, Oldham, OL8 3QL Ruff LTD has taken every care to ensure that the descriptions of items on our site are as accurate as possible. However, price and availability information is subject to change without notice. Prices are correct as of 12/12/2021. This does not affect your statutory rights. We have tried to ensure that the colours on the website are an accurate reflection of the actual colours of our clothing/products. However, due to differences in colour palettes between electronic imagery and clothing dyes, we cannot guarantee a precise colour match.
Ruff Ltd reserve the right to update their terms and conditions at any time.